Returns & Warranty
Comfort Shoes HuB Return Policy
New, unopened, unused items sold by Comfort Shoes HuB may be returned within 30 days of delivery. Items must be returned in their original product packaging and must be in new and resalable condition. Returns must be shipped in a separate shipping box, container or packaging. Returns shipped in shoe box or product packaging will not be accepted. Please contact us with the following information:
- Your first and last name along with your order number
- The name of the item, item/sku # and quantity you wish to return
- The reason for the return
Refunds will be for merchandise value only and DO NOT include shipping charges.
We will contact you within 2 business days with an RMA (Return Merchandise Authorization) number and the return shipping address. Returns without RMAs will not be accepted.
Returns typically take four weeks to process from the time your return has been shipped. In many cases your return will be processed sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (3 to 5 business days). We will notify you via e-mail once we've received and processed the returned item.
*PLEASE NOTE: Due to hygiene and safety issues certain items are non-returnable such as socks, hosiery and any item that comes in direct contact with the skin.
Comfort Shoes HuB Warranty Policy
Defective or damaged items are exchanged directly with the manufacturer under their warranty policy. However, we will assist you with the warranty process to the best of our abilities.
*PLEASE NOTE: We are not responsible for shipping costs associated with returned items.